Welcome to Basicsupplements! we are dedicated to ensuring a pleasant and secure shopping experience for you. Before you explore our website, please take a moment to review our terms and conditions. By using our platform, you agree to adhere to these terms. Below are some key policies to keep in mind:
1. SHIPPING POLICY:
At Basicsupplements, we prioritize timely and secure delivery of your orders. Our shipping policy details processing times, delivery methods, rates, and more. Your satisfaction is our priority, so please review this section to ensure a smooth delivery experience.
- Shipping Timeframe: Orders within Lagos state (except Badagry) are processed and shipped within 1-2 business days after payment confirmation. Orders to Badagry and outside Lagos state take 3-5 working days. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Methods: Orders are delivered through our trusted dispatchers or agents.
- Shipping Rates: Rates vary based on the weight, size, and destination of your order.
- Shipping Address: Ensure the accuracy of your shipping information when placing an order. We are not responsible for delays or lost shipments due to incorrect addresses.
- Shipping Damage: If your order arrives damaged, contact our customer service within 48 hours. We’ll work with you to resolve the issue and arrange a replacement.
For any shipping-related questions or concerns, please reach out to us.
2. PAYMENT POLICY:
We take your payment security seriously. Our Payment Policy covers accepted payment methods, processing procedures, sales tax, currency information, and refunds. By making a purchase on our platform, you agree to the terms outlined in this section.
- Payment Options: We accept Visa, Mastercard, and direct bank transfers.
- Payment Security: Payments are processed through secure gateways like Paystack or directly via bank transfer.
- Order Processing: Orders are processed and shipped only after full payment confirmation.
- Sales Tax: Applied based on the provided shipping address.
- Currency: Prices are listed in Naira. For international orders, your bank or card issuer may charge a currency conversion fee.
- Refunds: Refer to our Returns Policy for more details.
- Fraud Prevention: We reserve the right to cancel suspicious or fraudulent orders and issue a full refund.
- Payment Disputes: Contact us immediately for dispute resolution.
- Payment Information Storage: We do not store your payment details on our servers; they are securely transmitted to payment processors.
- Policy Changes: Any updates to our Payment Policy will be posted on our website and take effect immediately.
3. RETURN POLICY:
While we aim to meet your expectations, our Return Policy explains our approach to returns, handling damaged or incorrect items, and any updates. Transparency and fairness are our goals.
- Returns: We currently do not accept returns for nutraceutical products. If you receive a damaged or incorrect item, contact us immediately for a replacement at no extra cost.
- Policy Changes: Updates to our Return Policy will be posted on our website and take effect immediately.
For any questions or concerns about our Return Policy, please contact us.
4. EXCHANGE POLICY:
We do not offer exchanges at this time.
- Policy Changes: Any updates to our Exchange Policy will be posted on our website and take effect immediately.
5. CANCELLATION POLICY:
At Basicsupplements, we understand that circumstances may lead to the need for order cancellation. Please review our cancellation policy carefully:
- Before Shipment: You can cancel an order before it is shipped. Contact us immediately via email or phone to initiate the cancellation.
- After Shipment: Once an order is shipped, it cannot be canceled.
- Cancellation Fees: No fees for cancellations made before shipment. Cancellations after shipment are not accepted.
- Refund Process: For cancellations before shipment, a full refund will be issued to the original payment method.
For cancellation requests or related questions, contact our support team at [email protected] or call +2348187200643.
We reserve the right to update or revise our Cancellation Policy at any time. Any changes will be posted on our website and take effect immediately.
By placing an order with Basicsupplements, you agree to comply with our Cancellation Policy.
Contact us at [email protected] for questions related to refunds and returns.