Frequently Asked Questions
GENERAL
How should I take your supplements?
Dosage instructions are provided on each product label. Generally, it's recommended to take one capsules/tablets per day with meals and a glass of water, unless otherwise directed by a healthcare professional.
Can I take multiple supplements together?
We advise consulting a healthcare professional before combining supplements, especially if you're on medications or have specific health conditions
Can I take Basic supplements during pregnancy or breastfeeding?
Pregnant & lactating women and people with any medical condition should consult a Physician before using this product.
Are your products NAFDAC approved?
Our products are manufactured with NAFDAC approval and adhere to all applicable regulations.
SHIPPING
What Shipping Methods Are Available?
We ship nationwide with Redstar Express Logistics
Do You Ship Internationally?
No, we are currently only shipping in Nigeria.
How Long Will It Take To Get My Package?
We process and ship all orders within 1-2 business days within Lagos state after confirmation of payment. Orders outside Lagos state are delivered within 3-5 working days. Please note that orders placed on weekends and holidays will be processed on the next business day.
PAYMENT
What Payment Methods Are Accepted?
We accept card payments (Mastercard, Visa, Verve etc), bank transfer and USSD through our payment provider Paystack.
Is Buying On-Line Safe?
Yes it is safe. it is protected by Paystack
Order & Returns
What is your return/refund policy?
We do not accept returns for opened product bottles to maintain the quality of our dietary supplements.
Where can I purchase Basic supplements products from?
You can purchase our products from our website or from your nearby pharmacies.
How do I make a change to an order I’ve already placed?
Once an order has been shipped, it can't be altered. However, feel free to reach out to our support team for assistance, and we'll do our best to help in any way we can.
How Can I Return a Product?
We do not accept returns for opened product bottles to maintain the quality of our dietary supplements.
